Edify Support

From Hardware and Software setup to jumping into your first lesson, the edify support pages will cover all the functionality you require to get started with virtual teaching.

Submitting a Ticket

Our ticket system helps us handle support enquiries.

By submitting a ticket, you'll receive help on technical issues, feedback on functionality and even make suggestions for new features.

You can access ticket submission via the short form on any of our support pages - just scroll down to the "Can't find what you're looking for?" section and hit "Submit a Ticket".

Try to be as detailed as possible - it will help us diagnose the issue and get back to you quicker.

Form fields:

  • Contact details - this lets us keep track of all the tickets you submit.
  • Subject - what is the broad description of the issue?
  • Description - describe your problem in detail, the more info (hardware you're using, is it consistent, etc) that you can provide, the better we can help you

You can also submit tickets directly through email at support@edify.ac

Submit an issue

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Support Ticket

Our ticket system helps us handle support enquiries.

By submitting a ticket, you'll receive help on technical issues, feedback on functionality and even make suggestions for new features.

You can access ticket submission via the short form on any of our support pages - just scroll down to the "Can't find what you're looking for?" section and hit "Submit a Ticket".

Try to be as detailed as possible - it will help us diagnose the issue and get back to you quicker.

You can also contact us at support@edify.ac

Form fields:

  • Contact details - this lets us keep track of all the tickets you submit.
  • Subject - what is the broad description of the issue?
  • Description - describe your problem in detail, the more info (hardware you're using, is it consistent, etc) that you can provide, the better we can help you
Support Ticket

Roadmap

If you have ideas or requests for the product, or anything you think could be improved, you can also check out at roadmap page, or send us a message at roadmap@edify.ac

Roadmap

Can't find what you're looking for?

No problem! We're here to help.
Submit a ticket, and we'll get back to you as soon as possible.
Submit a Ticket