Edify Support

From Hardware and Software setup to jumping into your first lesson, the edify support pages will cover all the functionality you require to get started with virtual teaching.
No items found.

Quick start guide: Setup & Installation

Welcome to the first stage of the edify onboarding journey! We will cover all the steps you need to get started with edify. This page will cover the basics of creating an account, logging in, and installing the edify launcher and Lesson Creator for teachers. For guides on creating, broadcasting, or joining a lesson, please go to our Getting Started page.

Submit an issue

Consent for storing submitted data *

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Your edify account

You can access everything related to your edify account at me.edify.ac. If you already have your own account or access to an institutional account, you can use your details to log in here.

If you are having trouble logging in, please refer to our Log In Troubleshooting page.

Your edify account

Creating an edify account

If you don’t yet have an edify account, click on Register Here. You will then be asked to enter a few basic details about yourself. Once you are happy with your details, click on Register.

You will then be sent an email asking to you to click on a link to verify your email address. Note: remember to check your Junk folder if your email does not arrive. Once you have verified your account, you will be able to log into your edify account.

Upon creating your account, you will have a free trial to edify for a month, giving you access to all of edify’s features. While edify is in beta, all licensing is handled directly by edify. If you have any questions concerning your edify license, contact your institutional rep, or get in touch with our commercial team.

Creating an edify account

Managing your edify account

Once you have logged in, you will arrive at your edify account dashboard. From here, you can edit your profile and account details. You can also create your edify avatar by clicking on Virtual Avatar in the header. For more information on your avatar, check out our Avatar page.

Your edify account dashboard
Managing your edify account

Installing edify

Your first step for installing edify is to download the edify launcher by clicking on Download Edify in your account dashboard. This will download a file called “EdifyLauncherSetup.exe”, which will then be accessible through your downloads folder.

Running this file will start a short installation wizard. You can choose a directory to install edify in, although in most cases you can leave this setting as the default.

The install itself should only take a few seconds. If you are finding it is taking much longer, try restarting the installation. If your problems continue, please refer to our troubleshooting materials or get in touch and we can work out a solution.

Installing edify

Using the edify launcher

When the installer finishes, you will have access to the edify launcher. The launcher acts as a hub for all of your edify lessons, as well as software and content. If the launcher does not open automatically, you can access it by typing ‘edify’ into your start menu.

When you first open the launcher, you will be asked to log in using your edify details. If you are having trouble logging in, please submit a support ticket.

Your next step is to download the Lesson Creator. You can do this by navigating the left-hand-side menu and clicking on Updates. This tab shows the edify programs available to you, including the edify stock lessons.  

To create your own lessons, find the box labelled Lesson Creator and click on Install. The launcher will then automatically download the Lesson Creator for you. This is a large file and may take a few minutes depending on your internet connection.

The edify launcher

Once the Lesson Creator has finished downloading, you are ready to start using creating your own virtual lessons! Just use the menu to navigate to My lessons and click on Create new lesson to develop transform your lessons into an immersive experience.

Using the edify launcher

Next Steps

You now able to use edify to create your perfect lessons! For a walkthrough of developing a new lesson, we have prepared the Creating a Lesson and Delivering a Remote Lesson quickstart guides. For a complete overview of the features of edify, you can use our support pages.

Next Steps

Can't find what you're looking for?

No problem! We're here to help.
Submit a ticket, and we'll get back to you as soon as possible.
Submit a Ticket